Roundhouse Reviews

Virtually impossible to sell tickets and get any support. No phone number to speak to anyone. This set up is connected to the Twickets website, who were even less helpful but they too had no telephone support. Won't be using either company again.

Show cancelled due to covid. Finally offered a refund after two years as they will not be putting the show on. Accepted the refund and told it could take eight weeks. After eight weeks I contacted to ask where my refund is and am now told it’s been processed and can take upto ten days to process. Having a laugh are you? It’s my money that you have had for two years. Totally outrageous

You might not even believe what i have to say in this review. It was February 2023 and i was waiting to receive two tickets for a Weyes Blood gig in the evening. I actually had decided that i would not go as i was ill, but i wanted to forward the tickets to my friend. The "deadline" for receiving the tickets was 5 pm on the evening of the gig. If you dont get them, the instructions were to contact the box office. But here is the thing, you cant contact them - no telephone, no chat or speedy response email - nothing. The tickets did not arrive. I contacted my friend and suggested i send the original ticket confirmation to him to take to the box office - he said (understandably) that he wasnt convinced that the box office would give them to him because the ticket confirmation was not in his name. This is the thing - if there is a problem the onus is on YOU to sort it out. The Roundhouse only provides barriers, not solutions. But you have not heard it all - despite never receiving the tickets, the following morning i received an email from The Roundhouse asking " Did i enjoy the concert? " UNBELIEVABLE isnt it? I have sent them two emails on this and i do not expect they will respond. I do not expect they will respond to this either. It would be nice to get an acknowledgement of this and a refund for the tickets but I expect I never will. I have been going to gigs all my life at The Roundhouse, one of my favourite concert venues i London. I will never do so again. If you book tickets with them you may a) not get them or b) have a very stressful experience trying to get them. Dreadful.

RANT OF THE DAY
Having purchased Sister Sledge tickets from The Roundhouse in Camden we are unable to travel due to the Rail strike today. The Roundhouse does not have a telephone number for their Box Office to speak with an actual person (Ridiculous)!! No Refund allowed or exchange for another event either; this information was sent via email. Most frustrating to lose the money on which has been spent on a treat to ourselves. ☹

RANT OF THE DAY
Having purchased Sister Sledge tickets from The Roundhouse in Camden we are unable to travel due to the Rail strike today. The Roundhouse does not have a telephone number for their Box Office to speak with an actual person (Ridiculous)!! No Refund allowed or exchange for another event either; this information was sent via email. Most frustrating to lose the money on which has been spent on a treat to ourselves. ☹

When their shows are cancelled and postponed, and you ask for a refund because you cannot make the new venue or date they refund the ticket but not your booking fee which is a substantial amount. On the other hand a venue like KOKO will not steal your booking fee. I am never booking a Roundhouse concert again. Especially because for some reason post-covid - artists seem to have gone “goblin mode” and cancel concerts at the drop of a hat. So I will stick to venues that give you a full refund.

When their shows are cancelled and postponed, and you ask for a refund because you cannot make the new venue or date they refund the ticket but not your booking fee which is a substantial amount. On the other hand a venue like KOKO will not steal your booking fee. I am never booking a Roundhouse concert again. Especially because for some reason post-covid - artists seem to have gone “goblin mode” and cancel concerts at the drop of a hat. So I will stick to venues that give you a full refund.

UTTERLY SHABOLIC!

They are Disorganised, their ticketing system doesn't work and when their systems fail, they are rude to and blaim their customers!

I go to gigs for a little light relief and respite from my busy, stressful life. I Do Not Need the extra stress!!! Plus, as a Paying Customer, paying Their wages, I do Not expect to be treated like scum.

In a word (or two)... Utterly Discraceful!

UTTERLY SHABOLIC!

They are Disorganised, their ticketing system doesn't work and when their systems fail, they are rude to and blaim their customers!

I go to gigs for a little light relief and respite from my busy, stressful life. I Do Not Need the extra stress!!! Plus, as a Paying Customer, paying Their wages, I do Not expect to be treated like scum.

In a word (or two)... Utterly Discraceful!

No support whatsoever. Plenty of resources to put into all its, no doubt, worthy causes but if you're just a mug who's funding the thing through buying tickets, don't expect any appropriate help. Very poor. And of course, they're one of these companies that hide their phone number. Just in case there's a risk that you'd get to speak to them and they'd have to sort things out.

No support whatsoever. Plenty of resources to put into all its, no doubt, worthy causes but if you're just a mug who's funding the thing through buying tickets, don't expect any appropriate help. Very poor. And of course, they're one of these companies that hide their phone number. Just in case there's a risk that you'd get to speak to them and they'd have to sort things out.

The show has been canceled, we have been asked to choose another date. After filling the form we heard nothing for weeks, till I started emailing and requesting new tickets. Got one email saying that the tickets will be transferred to our chosen dates but now 2 weeks has passed and we still have no tickets, when the event is in few days. Absolutely appalling services. This is the last time I am attending this venue.

The show has been canceled, we have been asked to choose another date. After filling the form we heard nothing for weeks, till I started emailing and requesting new tickets. Got one email saying that the tickets will be transferred to our chosen dates but now 2 weeks has passed and we still have no tickets, when the event is in few days. Absolutely appalling services. This is the last time I am attending this venue.

I was due to see Interpol on 14th of June,

The gig was cancelled less than an hour before it took place.

I didn't find out until I was at the venue.

I travelled from Liverpool to see it, £100s wasted on accommodation and travel.

The venue posted a 2 sentence explanation 9 days ago saying gig was cancelled due to illness.

They have not given any updates or written to me since. Just dropped a bomb shell then ghosted it.

They have also been ignoring me emails.

I have not received a refund.

The venue could have handled this better, 45 minutes notice is unacceptable.

I was due to see Interpol on 14th of June,

The gig was cancelled less than an hour before it took place.

I didn't find out until I was at the venue.

I travelled from Liverpool to see it, £100s wasted on accommodation and travel.

The venue posted a 2 sentence explanation 9 days ago saying gig was cancelled due to illness.

They have not given any updates or written to me since. Just dropped a bomb shell then ghosted it.

They have also been ignoring me emails.

I have not received a refund.

The venue could have handled this better, 45 minutes notice is unacceptable.